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Troubleshooting

This page summarizes common issues and checkpoints when using QA Assistants.

No data appears​

If no data appears, check the following:

  • Verify whether access data appears in Realtime
  • Logged-in WordPress users are excluded from tracking by default
  • Clear the browser cache and wait a few minutes before checking again
  • Check the browser console for JavaScript errors

Session data suddenly became 0 during the month​

Please check the following:

  • Verify that the monthly Pageview limit has not been reached
    After the limit is reached, additional data is not saved.
    → Settings

  • Check for server errors or memory shortage issues

  • Check whether JavaScript errors are stopping the tracking script

Heatmap is not displayed​

If the Heatmap is not displayed, check the following:

  • Verify that enough data has been accumulated for Heatmap generation
  • Check the browser console for JavaScript errors
  • Verify that QA Assistants scripts are excluded from cache plugin optimization

Cache and deferred loading​

Cache plugins and JavaScript deferred loading settings may prevent tracking scripts from working correctly.

If you are using jQuery defer, see the following page: